Have Questions? We have Answers!
Frequently Asked Questions
COVID UPDATE - YOUR BIKES ARE CLEAN RIGHT?
We will thoroughly sanitize each bike before and after patrons dismount, with a focus on cleaning high-touch surfaces. We will have hand sanitizer on board to use as needed!
WHO CAN RIDE?
Passengers must be a minimum of 21 years of age for all tours. Pedaling passengers ideally should be at least 5′ tall to comfortably reach the pedals. Shorter passengers are still welcome to ride but are encouraged to take a non-pedal seat or the back bench seat.
HOW MANY PEOPLE DOES THE BIKE HOLD?
Our ride capacity is 14 people per bike. There are 10 pedaling seats, plus two seats over the rear axles that are non-pedaling. The bench at the back seats 2 people. We require a minimum of 8 people to run the tour.
CAN YOU DRINK ON-BOARD?
– No. Due to New York State law we are not allowed to have open liquor on the bike. Your tour will be canceled immediately if any in your party brings open liquor onboard
– You will be able to purchase drinks at the bar stops we make
– We will need to check photo ID’s so please remember to bring them along.
ARE THE DRINKS INCLUDED?
Beer/drinks are not included. We have negotiated various drink discounts at our brewery partners and you will receive front-of-the-line service from our partners at each location along the way.
WHAT IS THE CANCELLATION POLICY?
Full refund for cancellations more than 14 days prior, tours rescheduled for cancellations 8-14 days prior, no refunds or tour rescheduling for cancellations within 7 days of the tour. Tours run rain or shine; in the event of severe weather tours as determined by Urban Pedal Tours may be delayed or cancelled. If tour is cancelled by Urban Pedal Tours a full refund or rain check will be provided with as much notice as possible.
We reserve the right to cancel any tours with less than the minimum number of riders required to pedal the bike.
WHAT IS THE MINIMUM (AND MAXIMUM) GROUP SIZE FOR A TOUR?
All of our tours require a minimum of 8 participants to run. If we don’t meet the minimum we reserve the right to cancel or reschedule the tour.
WHAT IF IT'S RAINING? COLD? SNOWING?
With the weather you never know what you are going to get, but we ride rain or shine!
If there is a severe weather warning, the guide will determine if it’s safe to continue. If there is snow on the ground, we do not ride and the tour will be cancelled.
If the guide cancels your tour for snow or any other reason, you will be given the option to re-book or request a full refund.
IS THERE MUSIC ON BOARD?
Absolutely!! Pick from our playlists, or connect to our on-board Bluetooth stereo system, and lead the pack with your favorite beats!
HOW SAFE IS THE RIDE?
Your safety is our primary concern. Our bikes keep you comfortable and safe. We typically travel at an easy 6 mile/hour pace. You do not HAVE to wear a helmet, but if you would like to wear one, feel free to bring one along! Urban Pedal Tours will not provide any helmets.
WHAT SHOULD I WEAR?
Dress for the weather! If you bring a jacket or sweater, you can store it in our cubby on the bike if you get too hot.
We definitely recommend wearing closed toed shoes. DO NOT wear flip flops, open-toed sandals, or high heels.
Pants or shorts are a better bet than a dress or skirt.
IS THERE SOMETHING WE MISSED?
Feel free to contact us anytime via email at: firstname.lastname@example.org